For enquiries please contact the Academy, using the details below.
For General Enquiries please contact Sue Limb (PA to the Principal) on [email protected]
For Safeguarding enquiries or concerns please email: [email protected]
How to raise a concern or make a complaint
Bristol Brunel Academy is committed to listening to you and working with you to resolve any concerns or complaints you may have about the academy.
In the first instance, please talk to your child’s tutor if you have any concerns. They will be able to make sure they understand your concern in order to resolve it informally as soon as possible to avoid the need for you to make a formal complaint.
However, if the matter has not been resolved you may raise it formally. To make a complaint please put this in writing and send to the Academy Complaints Coordinator: Sue Limb, Operations Manager ([email protected]). If you would like help to do this, please talk to your academy reception staff, or administration team who will make arrangements for someone to get in touch with you to give you any help you need to create a written summary of your concerns.
Bristol Brunel Academy will then review and/or investigate your complaint and this will include talking to you about it in further detail to find out what you would like to happen in order to resolve it.
You will receive a letter detailing the decision and what you should do if you are still not happy with it. If you need help reading the letter, or any communication from the academy, please speak to a member of the reception staff.
To read the full Complaints Policy, please click here or request a printed copy from reception staff.